Refund policy

Returns & Refunds Policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Important: We Are Brag is a marketplace that sells products from independent sellers as well as our own products. 

Return instructions depend on who sold the item.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

Items Sold by We Are Brag

To start a return for items sold directly by We Are Brag, contact us at sales@wearebrag.co.uk.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.
Returns sent without first requesting approval will not be accepted.

Return address for We Are Brag items:
We Are Brag
14 Ashurst Place
Sheffield
S6 5LN
United Kingdom

Items Sold by Third-Party Sellers

If your item was purchased from one of our independent sellers, it must be returned directly to that seller using the return details they provide.

  • Seller return instructions can be found in your order confirmation or by contacting the seller directly

  • Each seller has their own return address and return policy

  • We Are Brag does not hold or process returns for third-party sellers

If you’re unsure who your seller is, you can contact us at sales@wearebrag.co.uk, and we’ll help point you in the right direction.

Damages and Issues

Please inspect your order upon reception. If your item is defective, damaged, or incorrect, contact the seller (or We Are Brag if we are the seller) immediately so the issue can be reviewed and resolved.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g. food, flowers, plants)

  • Custom or personalised products

  • Personal care items (e.g. beauty products)

  • Hazardous materials, flammable liquids, or gases

Sale items and gift cards are non-returnable unless stated otherwise by the seller.

Exchanges

The fastest way to get a different item is to return the original item (subject to seller approval) and place a new order. Exchange availability and processes may vary by seller.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason.

Items must be returned in their original condition, unworn or unused, with tags and original packaging, and with proof of purchase.
Returns must be made to the original seller.

Refunds

Once a return is received and inspected, you’ll be notified whether your refund has been approved.

  • Approved refunds are issued to the original payment method

  • Processing times may vary by seller

  • Banks and payment providers may take additional time to post refunds

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact the seller directly or email sales@wearebrag.co.uk for assistance.